Refund Policy
Effective Date: July 28, 2026
Digital Products
Marko Tica Music sells digital products that become immediately available after purchase.
Because of the nature of digital content, refunds are limited.
Software
Refunds may be considered when:
- the software contains a reproducible defect;
- we are unable to provide a reasonable solution;
- duplicate purchases were made accidentally.
Refund requests should generally be submitted within 14 days of purchase.
Digital Downloads
Once digital content has been downloaded or accessed, refunds are generally unavailable except where required by applicable consumer protection laws.
License Keys
Where a refund is approved:
- the associated license key may be revoked;
- future software updates may no longer be available;
- product access may be removed.
Non-Refundable Situations
Refunds will generally not be granted for:
- change of mind;
- accidental purchases after download or activation;
- failure to read product descriptions;
- incompatibility caused by third-party modifications;
- unsupported hosting environments that do not meet stated requirements.
Payment Processing
Payments are processed by Paddle as Merchant of Record.
Approved refunds will normally be issued through the original payment method.
Processing times depend on your payment provider.
Contact
To request a refund, please contact:
Include:
- your order number;
- purchase email address;
- a description of the issue.